Rapid Replacement

Rapid Replacement Program

The Enphase Rapid Replacement Program, combined with the visibility you have to the site through the Enlighten monitoring system, reduces the need for multiple site visits:

  • Immediate RMA issuance requiring no telephone troubleshooting.
  • Exchange replacement sent within 48 hours (weekday) at no cost.
  • Free shipping of returned unit back to Enphase.
  • Inverter reimbursement sent within four weeks of receiving returned inverter(s). Reimbursements are as follows:
    • Enlighten subscribers: $150 + $25 per additional inverter
    • Non-subscribers: $75

Gas Reimbursement Program

(Applicable to Enlighten subscribers only)

As an introductory offer through the end of 2008, Enphase Energy will reimburse installers $0.50 per mile for travel to and from the installation site to replace defective inverters (limit 50 miles each way). The form to request the reimbursement will be sent with the replacement unit. Mileage will be calculated by Enphase using the Installer address and installation site address as registered in the Enlighten website.

Rapid Replacement Process

Following is Enphase Energy’s process for warranty returns and repairs:

  1. Obtain a Returned Merchandise Authorization (RMA).
    • Call Enphase Energy Customer Care toll-free at 877.797.4743 between 8:00 a.m. and 5:00 pm PST.
    • No paperwork is required to obtain an RMA.
  2. Enphase Energy ships the replacement micro-inverter.
    • Upon issuance of the RMA, Enphase Energy will ship the replacement micro-inverter to the address specified and will include a pre-paid shipping tag to return the defective device.
    • When the replacement inverter arrives, please place the defective device into the same shipping box, apply the shipping tag to the box, and either call the shipping vendor or drop off the box at the nearest shipping location.
  3. Enphase issues reimbursement check.
    • The defective micro-inverter must be returned to Enphase Energy within 14 days of receiving the replacement unit.
    • Within 4 weeks of receipt of the defective unit, Enphase Energy will issue a reimbursement check to the installer.

FAQs

How do I return a defective micro-inverter?
Please call Enphase Energy Customer Care toll-free at 877.797.4743 between 8:00 a.m. and 5:00 pm PST to initiate the return process. No paperwork is required to obtain an RMA.
What is timeframe for shipment of replacement?
The replacement inverter will be shipped within 48 hours of issuance of the RMA.
Can the defective unit be returned to my distributor?
Please contact Enphase Energy directly by calling 877.797.4743 to initiate the replacement process.
How do I get my installer removal and replacement reimbursement?
There are three steps to receive the removal and replacement reimbursement:
  1. Obtain a Returned Merchandise Authorization (RMA) by calling Enphase Energy Customer Care toll-free at 877.797.4743 between 8:00 a.m. and 5:00 pm PST.
  2. Upon issuance of the RMA, Enphase Energy will ship the replacement micro-inverter. Return the defective device in the same shipping box that the replacement arrived in.
  3. Within 4 weeks of receipt of the defective unit, Enphase Energy will issue a reimbursement check to the installer.